Cookie Policy
This is the website of London Damp Specialists.
At London Damp Specialists, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website and have partnerships or agreements with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, having an agreement or partnership with us, you’re agreeing to be bound by this Policy.
Please note: this policy is written for all users, this includes our clients, partners and customers. The requirement of data varies between users and the information below may or may not be relevant to you.
What information do we collect?
The personal information we collect might include:
- Your preferences (email communications, general habits and hobbies)
- Information regarding what website pages are accessed, when and how long they were used for
- Why do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, you become our customer or visit our website.
How is your information used?
We may use your information to:
- offer you relevant products and services
- to carry out our obligations arising from any contracts entered into by you and us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our obligations. We will hold all your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract or agreement you hold with us.
How do we store your information?
We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored. We work with third-party providers to ensure this is the case, more information on this can be found further in this Policy.
All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics data may be transferred outside the EEA for processing.
Marketing
London Damp Specialists would like to send you information about our products, services and mystery shops that we think you might be interested in.
If you have agreed to receive marketing, you may opt-out at a later date.
You have a choice about whether or not you wish to receive information from us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Our team has access to your information, this is for the services we provide to you above.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we use best endeavours to ensure its security on our systems.
Third-Party Service Providers working on our behalf:
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example our management information systems and to send you email or text message communication).
However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected and notify you of any transfer of your data outside of this policy.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”).
By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK.
By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
What are your data protection rights?
London Damp Specialists would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:
- The right to access – You have the right to request London Damp Specialists for copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that London Damp Specialists correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that London Damp Specialists erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that London Damp Specialists restrict the processing of your personal data, under certain conditions.
- The right to object to processing – you have the right to object to London Damp Specialists processing of your personal data, under certain conditions.
- The right to data portability – you have the right to request that London Damp Specialists transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details written in this policy.
Data Retention
We will retain your Personal Data for as long as you maintain an account or as otherwise necessary to provide you with the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Where we no longer need to process your Personal Data for the purposes set out in this Privacy Policy, we will delete your Personal Data from our systems.
The length of time for which we retain mystery shopping results for our clients, which may or may not hold personal data, will be outlined in our Service Agreement with you.
If you have questions about our data retention practices, please contact us through [email protected]
Like many other websites, the London Damp Specialists website uses cookies.
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visited behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
London Damp Specialists use cookies in a range of ways to improve your experience on our website including:
- Keeping you signed in
- Understanding how you use our website
- Giving you a better experience
For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
What types of cookies do we use?
- Functionality – London Damp Specialists use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you were in. A mix of 1st party and 3rd party cookies are used.
- Advertising – London Damp Specialists uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies without advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
Set your browser not to accept cookies, and the above website tells you how to remove cookies entirely from your browser.
Turning cookies off may result in a loss of functionality when using our website.
Privacy Policies of other websites
Our website may contain links to other websites run by other organisations.
This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.
We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you link to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.
Google Analytics
Google Analytics is used to analyse traffic to this website. Google Analytics does not create individual profiles for visitors. Unlike some tracking services, Google Analytics does not have a database of individual profiles for each visitor. Google Analytics only collects aggregate data.
Review of this policy
London Damp Specialists keeps this policy under regular review and places any updates on this webpage. This Privacy Policy was last updated in Feb 2023.
How to contact us
If you have any questions regarding this policy, our privacy practices, the data we hold on you or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email: [email protected]
Should you wish to report a complaint or if you feel that London Damp Specialists has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office
Email: [email protected]
Address: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF
Professional Damp Diagnostic Equipment
Electronic Moisture Meter
Purpose:
Takes comparative moisture readings from accessible walls, floors, ceilings and other surfaces to identify abnormal moisture patterns.
Common Uses / Notes:
Helps the surveyor map affected areas and identify patterns associated with rising damp, penetrating moisture, condensation and potential leaks. Readings support the survey but are not a diagnosis on their own.
Deep-Reading Moisture Meter
Purpose:
Investigates below the immediate surface of building materials without requiring extensive removal of finishes.
Common Uses / Notes:
Helps locate moisture within walls, beneath accessible floors, inside subfloor areas and deeper within the building fabric where hidden moisture is suspected.
Non-Destructive Moisture Scanner
Purpose:
Checks for changes in moisture beneath walls, ceilings and flooring non-invasively without puncturing or damaging the finished surface.
Common Uses / Notes:
Ideal for decorated walls, ceilings and flooring where pin testing would be undesirable. Useful for tracing water migration paths and comparing dry areas against suspected damp sections.
High-Definition Borescope Camera
Purpose:
Provides a close visual inspection of concealed or difficult-to-access spaces without opening up large sections of the building.
Common Uses / Notes:
Used beneath floors, inside wall cavities, behind linings and around hidden pipework to uncover leaks, hidden moisture, timber decay, or construction defects with minimal disturbance.
4K Aerial Drone
Purpose:
Captures high-resolution images of roofs, chimney stacks and other inaccessible high-level external areas.
Common Uses / Notes:
Inspects roof coverings, chimney stacks, flashing, guttering, parapet walls, valleys, high-level brickwork and difficult elevations to reveal defects linked to penetrating damp and water ingress. Subject to weather, safety rules and flight regulations.
Indoor Humidity Monitor
Purpose:
Measures the amount of moisture held within the indoor air (relative humidity and temperature).
Common Uses / Notes:
Helps determine whether high ambient humidity, insufficient ventilation, or surface condensation could be contributing to black mould growth and damp conditions.
Infrared Thermal Imaging Camera
Purpose:
Displays surface temperature variations across walls, floors and ceilings.
Common Uses / Notes:
Assists in identifying cold bridging, condensation risk, insulation irregularities, thermal patterns and hidden water leaks. Interpreted alongside physical moisture readings rather than treated as proof of damp on its own.
Ventilation and Airflow Tester
Purpose:
Tests the extraction performance and airflow velocity of mechanical extractor fans and ventilation outlets.
Common Uses / Notes:
Assesses extractor fans in kitchens, bathrooms and utility rooms to determine whether moisture-producing areas have sufficient extraction rate (L/s or m3/h) to control humidity, condensation and mould risk.
Multi-Gas Detection Equipment
Purpose:
Screens indoor air to identify certain gases present within the property.
Common Uses / Notes:
Supports investigations involving drain smells, suspected sewer gases (H2S, NH3, CH4), combustion concerns (CO, O2) and flammable gases (CH4, C3H8). Does not replace testing or certification by a Gas Safe registered engineer.
VOC and Chemical Vapour Monitor
Purpose:
Screens the air for Volatile Organic Compounds (TVOC/VOC) and chemical substances such as formaldehyde (HCHO).
Common Uses / Notes:
Useful when investigating unusual chemical smells, building material emissions/off-gassing, conditions following water damage, or general indoor air quality concerns.
Fine Particle Monitor
Purpose:
Measures airborne material and particle concentrations across precise size ranges, including PM1.0, PM2.5 and PM10.
Common Uses / Notes:
Supports investigations involving fine dust, smoke, poor indoor air conditions and environments affected by post-leak damage or extensive mould contamination.
Socket and RCD Testing Device
Purpose:
Provides limited, basic electrical safety and protective circuit screening during the inspection.
Common Uses / Notes:
Helps identify certain socket wiring problems, confirms the operation of Residual Current Device (RCD) protection and detects AC voltage in damp areas. Does not constitute a full electrical inspection or an Electrical Installation Condition Report (EICR).
Equipment & Inspection Levels
Essential Damp Survey
Standard price: £299 + VAT
Promotional Price: £199 + VAT (Limited Time Offer)
Repair Deduction: Full survey cost deducted if remedial work is instructed.
The Level 1 survey is an entry-level inspection of the main accessible areas. It is intended for relatively straightforward concerns involving visible damp, suspected rising damp or isolated moisture patches.
Equipment Provided
- Electronic damp meter
Areas and Checks Included
- Accessible walls
- Accessible floors
- Ceilings
- Visible drain and plumbing leak checks
- Damp information and prevention guidance
Recommended For
This option is suitable when a customer needs a basic assessment using a standard damp meter. It can be used for a general check or where there is a simple and clearly defined moisture concern.
The inspection covers accessible internal surfaces, drains and plumbing but does not include the advanced diagnostic instruments provided with the higher survey levels.
The survey price will be deducted if we undertake the recommended remedial work.
Enhanced Damp & Timber Survey
Standard price: £399 + VAT
Promotional Price: £299 + VAT (Limited Time Offer)
Repair Deduction: Full survey cost deducted if remedial work is instructed.
The Level 2 survey includes the Level 1 inspection together with deeper moisture investigation and checks for timber-related deterioration.
Equipment Provided
- Electronic damp meter
- Deep-reading moisture meter
- Non-invasive moisture scanner
Areas and Checks Included
- Accessible walls, floors and ceilings
- Visible drain and plumbing leak checks
- Wet rot inspection
- Dry rot inspection
- Woodworm inspection
- Deeper moisture readings from suitable building materials
- Non-destructive moisture checks beneath accessible floors and within subfloor areas
- Damp information and prevention guidance
Recommended For
It is appropriate for concerns involving wet rot, dry rot, woodworm, concealed dampness or moisture below finished surfaces.
The combination of deep-reading and non-invasive instruments allows the surveyor to gather information from subfloors, beneath accessible floorboards, behind suitable panelling and within other reachable concealed areas without unnecessary dismantling.
The Level 2 survey is a good choice for buyers and sellers who require a more detailed damp and timber assessment before proceeding with a property transaction.
The survey charge will be deducted from the cost of remedial work undertaken by us.
Comprehensive Property Moisture Survey
Standard price: £499 + VAT
Promotional Price: £399 + VAT (Limited Time Offer)
Repair Deduction: Full survey cost deducted if remedial work is instructed.
The Level 3 survey is our most comprehensive inspection. It incorporates the Level 1 and Level 2 services and adds advanced diagnostic equipment, ventilation testing and high-level external inspection.
Equipment Provided
- Electronic damp meter
- Deep-reading moisture meter
- Non-invasive moisture scanner
- Infrared thermal imaging camera
- Indoor humidity monitor
- HD borescope camera
- Airflow and ventilation tester
- 4K inspection drone
- Socket and RCD testing device
Areas and Checks Included
- Accessible walls, floors and ceilings
- Visible drains and plumbing
- Wet rot, dry rot and woodworm
- Deep moisture testing
- Accessible subfloor moisture checks
- Thermal imaging
- Indoor humidity measurement
- Borescope examination where appropriate
- Brickwork and pointing
- Visible damp-proof course
- Extractor fan airflow
- Roof coverings
- Chimney stacks
- Flashing and guttering
- High-level external components
- General visible structural condition
- Basic socket and RCD screening
- 4K drone photographs where flight conditions permit
Recommended For
This option is suitable when a customer needs a basic assessment using a standard damp meter. It can be used for a general check or where there is a simple and clearly defined moisture concern.
The inspection covers accessible internal surfaces, drains and plumbing but does not include the advanced diagnostic instruments provided with the higher survey levels.
The survey price will be deducted if we undertake the recommended remedial work.
Specialised Laboratory Testing Add-Ons
Laboratory Analysis of Plaster Samples
Price £299 + VAT
(The cost of this add-on is deducted from your repair bill if we carry out the recommended remedial works).
Small plaster samples are carefully taken from affected walls and sent to an independent laboratory to analyse the concentration of hygroscopic salts (chlorides and nitrates).
Why it matters: Hygroscopic salts are carried by ground moisture during rising damp and remain in plaster even after masonry dries.
Diagnostic value: Differentiates true rising damp from condensation, rainwater penetration, or temporary plumbing leaks.
Note: Salt analysis can be particularly helpful when moisture-meter readings alone do not provide a sufficiently clear diagnosis. It may assist in distinguishing possible rising damp from condensation, water penetration or residual contamination caused by a historic leak. The results are considered together with the moisture profile, construction of the building, external ground levels, condition of the damp-proof course and other survey observations. This is the only additional service requiring minor invasive work because physical plaster samples must be collected. If we undertake the recommended remedial work, the survey cost will be deducted from the cost of that work.
Laboratory Mould & qPCR DNA Analysis
Surface swab or lift samples are submitted to an accredited laboratory for advanced qPCR DNA testing to identify exact mould species and spore concentrations.
Why it matters: Identifies toxigenic species (e.g., Stachybotrys chartarum) and concealed mould growth behind dry lining or furniture.
Diagnostic value: Establishes whether mould contamination is localised or widespread, enabling precise environmental remediation planning.
This service may be beneficial where:
- A persistent musty smell is present
- Mould repeatedly returns after cleaning
- The property has experienced previous water damage
- Contamination is suspected behind furniture or inside cupboards
- Occupants have concerns about the indoor environment
- The extent of visible mould is unclear
- Independent laboratory evidence is required
Note: The results can help establish whether contamination appears isolated or more widespread. They may also assist with planning appropriate cleaning, removal, drying, ventilation or moisture-control measures. Laboratory mould testing does not replace the need to investigate the moisture source. Mould is normally a symptom of excess moisture, condensation, leakage or inadequate ventilation, so the underlying cause must also be identified. If we carry out the recommended work, the survey fee will be deducted from the cost of that work.
Gas, Vapour & Airborne Contaminant Screening
Price £299 + VAT
(The cost of this add-on is deducted from your repair bill if we carry out the recommended remedial works).
Comprehensive environmental air quality screening for properties with persistent odours, post-flood contamination, or air quality issues.
Screening includes:
- Indoor air-quality assessment – IAQ
- Volatile organic compounds – TVOC/VOC
- Formaldehyde – HCHO
- Fine airborne particles – PM1.0, PM2.5 and PM10
- Dust and smoke particles – PM1.0, PM2.5 and PM10
- Sewer gas screening – H2S, NH3 and CH4
- Flammable gas screening – CH4 and C3H8
- Carbon monoxide – CO
- Hydrogen sulphide – H2S
- Ammonia – NH3
- Oxygen levels – O2
- Stale-air and ventilation assessment – IAQ and TVOC
- Drain odour investigation – H2S, NH3 and CH4
- Chemical smell investigation – TVOC, VOC, HCHO and NH3
- Post-leak air and surface-condition checks – PM2.5 and TVOC
- Combustion gas screening – CO, O2 and CH4
- Building-product off-gassing assessment – TVOC and HCHO
- General pollutant screening – PM1.0, PM2.5, PM10 and TVOC
Diagnostic value: Pinpoints the source of foul drain odours, chemical off-gassing and stale air problems linked to poor ventilation. It is also useful when a property contains a persistent foul, stale or unexplained smell. Odours can originate from damp building materials, stagnant water, contaminated drains, sewer gases, mould-related conditions or chemical vapours. Targeted screening helps narrow down the possible source and supports further investigation.
Note: Screening results do not replace specialist gas, environmental or medical assessments where these are required. The survey charge will be deducted if London Damp Specialists completes the recommended remedial work.
Contact Us
If you have some questions, please complete this form:
Book and Pay for a survey
If you are ready to book a survey and pay, please complete this form:
Contact Us
If you have some questions, please complete this form:
Book and Pay for a survey
If you are ready to book a survey and pay, please complete this form:
Contact Us
If you have some questions, please complete this form:
Book and Pay for a survey
If you are ready to book a survey and pay, please complete this form: